Managed IT Services

Your IT, always watched.

Monitoring, maintenance and support that keep your infrastructure online and your team productive.

Managed IT Services

Keep your IT running without building a big in-house team.

Tifnex provides managed IT and support services for businesses in the UAE and Egypt. We handle proactive monitoring, maintenance and helpdesk for your network, servers and infrastructure, so issues are caught early and your people stay productive.

What's Included

Everything your infrastructure needs, watched over

Network and Infrastructure Monitoring

Continuous visibility with proactive alerts.

Maintenance and Patching

Firmware, updates and preventive care.

Helpdesk and Support

Responsive support for users and day-to-day issues.

On-Site Engineering

Hands-on support and repairs when they're needed.

Built For

Who this is for

Small and mid-sized businesses and enterprises that want reliable IT without the overhead of a full internal team.

Why Tifnex

One team, start to finish

The team that supplied and installed your infrastructure also keeps it running, with fast regional response from Dubai and Cairo.

Support Plans

Support that scales with you

Every plan is SLA-based and backed by our Dubai and Cairo engineering teams. Tell us about your environment and we will recommend the right level of coverage.

Essential

Essential

Core monitoring and remote support for small environments that need dependable coverage.

  • Network and infrastructure monitoring
  • Remote helpdesk support
  • Scheduled patching and maintenance

Most Chosen

Business

Full monitoring plus scheduled on-site visits, built for growing teams with more to manage.

  • Everything in Essential
  • Scheduled on-site engineering visits
  • Priority helpdesk response
  • Quarterly infrastructure review

Enterprise

Enterprise

Comprehensive coverage for complex, multi-site and mission-critical environments.

  • Everything in Business
  • Dedicated engineering contact
  • Custom SLA response times
  • Multi-site support across the UAE and Egypt

Plan details are tailored per engagement. Talk to us for a proposal that fits your environment and budget.

FAQ

Common questions

Do you support infrastructure you didn't originally install?
Yes. While we know our own deployments best, our team can assess and take over support for existing networks and infrastructure.
Yes. We provide remote and on-site support from our Dubai and Cairo teams, covering businesses across both markets.
Our team is alerted proactively and works to resolve it remotely first, escalating to an on-site visit if hands-on work is required.
Yes. Plans are designed to scale with your environment. We will review your needs and adjust coverage as your infrastructure grows.
Yes, our regional teams support both English and Arabic-speaking businesses.
Contact us

Want IT off your plate?

Tell us about your environment and we will propose a support plan that fits your business and budget.

Talk to Us